Written by Cláudio Afonso | Info@claudio-afonso.com | LinkedIn | X
In an email sent to all customers in Europe, Fisker informed on Friday that would discontinue its roadside assistance from today, fourth of May. The company encourages owners to “explore the coverage options through the auto insurance provider and/or auto club membership”.
Roadside Assistance was a “limited and supplemental benefit” offered to Fisker owners for 6 years or 60,000 miles / 100,000 km, starting from the date of purchase of a new vehicle.
NEVER MISS AN UPDATE
Until today, Fisker was providing the service 24 hours a day, 365 days a year which included mechanical disablement, flat tire, loss of power, vehicle accessibility and winch.
Email Sent by Fisker
“Dear Valued Fisker Ocean Owner,
We hope you are enjoying your Fisker driving experience to the fullest. We have an important update regarding our Roadside Assistance services that we want to share with you.
Despite our best efforts, we regret to announce that as of May 4th, Fisker Roadside Assistance will no longer be available.
In light of this development, we encourage you to explore the coverage options through your auto insurance provider and/or auto club membership. We apologize for any inconvenience this may cause and assure you that we are actively exploring alternative options to address this situation.
NEVER MISS AN UPDATE
We will continue to keep you updated on any developments and provide timely communication regarding this matter. Your satisfaction and support are of utmost importance to us, and we are committed to ensuring that your needs are met to the best of our abilities.
Thank you for your understanding and continued support.
Your Fisker”
As reported by EV earlier today, the company has reportedly closed its showroom in New York this week as it transitions from direct sales to a dealer partnership model.
Located at 401 W. 14th Street, the Fisker store had been showcasing two units of its Ocean SUV until Thursday, which were removed on Friday — according to a Reddit User. Fisker did not immediately respond to a request for comment.
Earlier this week, Fisker announced the addition of six dealer partners in the US bringing the number up to 12 as it continues to switch to dealer partnership model.
The company has now a total of 24 locations when adding the 12 dealers in Europe — nearly the triple from the 9 dealer locations the company was partnering with four weeks ago.
In the recently filed annual report, Fisker said that was “selecting its dealers based upon multiple criteria, including a dealer’s ability to deliver a high level of customer satisfaction”.
Two weeks ago, in mid-April, Fisker had announced new dealer partners in the U.S. and Europe having. As of today, Fisker has dealer partners in six European countries including Denmark, Austria, France, Germany, Norway, and Switzerland.
NEVER MISS AN UPDATE
Business insider reported earlier this week that Fisker technicians have been using parts from pre-production vehicles and existing inventory to repair some customers’ cars.
Facing a backlog of customer service requests and a shortage of available parts, Fisker employees have reportedly removed parts from what some refer to as “donor cars” which include pre-production and production vehicles stored in La Palma, California.
In a recent SEC filing, the EV startup Fisker disclosed it missed an $8.4 million installment payment on March 29, violating its agreement with the investor triggering the right to demand immediate redemption of their investment to the company.
Fisker has recently withdrawn all financial and operational guidance for 2024 and appointed both Deutsche Bank and PJT Partners as financial advisors to explore strategic alternatives.
NEVER MISS AN UPDATE
Magna, the manufacturing partner, notified its workforce in Graz (Austria) last week that will reduce around 500 positions. With the production of the Fisker Ocean model halted for an undetermined time, Magna found itself compelled to implement substantial workforce reductions.
Written by Cláudio Afonso | Info@claudio-afonso.com | LinkedIn | X
NEVER MISS AN UPDATE
The post Fisker Discontinues Roadside Assistance in Europe first appeared on EV.